Contact information

At Qalnivo, we are dedicated to elevating your workspace. Whether you have questions about the compatibility of our laptop stands, need advice on ergonomic setups, or want to track your order to the UK, our team in Seattle is ready to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours during business days. Important Note for our UK customers: We are located in Seattle, USA. Due to the 8-hour time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product specifications: 📧 support@qalnivo.shop

2. Call Us If you wish to speak to a representative: 📞 +1 361-267-8275 (Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 6422 30th Ave SW Seattle, WA 98126-4216 USA

Customer Service Hours

Our operations are based in Seattle, Washington (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
  • Time Zone Guide:
    • We are 8 hours behind the UK.
    • Example: When it is 5:00 PM in London, it is only 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in GBP (£).
  • Shipping to UK: Yes! We ship directly from our Seattle facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so no extra fees upon delivery.
  • Compatibility: Will this stand hold my laptop? Our stands are designed to support most standard laptop sizes (10-17 inches). Please check the specific product description for weight capacity and dimension details.
  • Assembly: Most of our stands are easy to assemble or come pre-assembled. Tools are included if required.